> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.padsfinancial.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My liveness verification failed, but I'm sure I followed the instructions correctly. What can I do?

Liveness verification may fail for various reasons, including lighting conditions or device limitations. If you're certain you followed the instructions correctly, please reach out to the PADS costumer service live chat for further assistance.