> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.padsfinancial.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My co-applicant/spouse did not receive their email to create their portal what should I do?

If you’re spouse or co-applicant haven't received an email to create their account, simply guide them through the following steps: 

1.  Access the following link: https://app.padsfinancial.com/sign-in

2. Click on the "Forgot password?" option. 

3. Follow the required steps to reset your password. 

4. Once their password is reset, they can sign in to their account and complete their part of the application. 



For further assistance, please don't hesitate to contact our PADS customer service representatives via live chat on our website.