My camera is not working during the liveness test. What should I do?

If your camera isn't functioning during the liveness test, please follow these steps:

1. Check camera permissions: Ensure that the camera permissions for PADS are enabled in your device settings. Without proper permissions, the app may not be able to access your camera.
2. Close other applications: Make sure your camera is not being used by any other application at the same time. Some apps may keep the camera engaged, preventing other applications from accessing it.
3. Restart the app: Try restarting the app and initiate the liveness test again. Sometimes, restarting the app can resolve temporary glitches or conflicts.

By following these steps, you should be able to resolve the issue with your camera during the liveness test.

For further assistance, please don't hesitate to contact our PADS customer service representatives via live chat on our website.

Updated on: 03/04/2024