I keep getting error messages during the liveness verification. What does it mean?

Error messages during verification can stem from various causes. Here are some common issues and troubleshooting steps:

1. Poor lighting: Ensure that you have adequate lighting in the room. Insufficient lighting can interfere with the verification process.
2. Network problems: Check your internet connection. Poor network connectivity can cause verification failures. Switch to a stable network or try again later.
3. Movement detection issues: Avoid excessive movement during the verification process. Movement detection errors can occur if you move too much or too quickly.
4. Camera functionality: Make sure your camera is functioning properly. Clean the lens and ensure there are no physical obstructions.
5. Try another device: If possible, try completing the verification process on another device. This can help determine if the issue is specific to your current device.

For further assistance, please don't hesitate to contact our PADS customer service representatives via live chat on our website.

Updated on: 03/04/2024